Setting Up Your New Card

I have a Hatch line of credit. Can I add a PIN to my card?

I just got my card, why isn't it working?

I have a Hatch line of credit. Can I add a PIN to my card?

The card for your Hatch line of credit does not have PIN functionality. Your card cannot be used for cash withdrawals. All transactions are processed through chip-and-signature only.

I Just Got My Card, Why Isn't It Working?

Make sure that you've activated your card by calling the activation line: (855) 568-7596.

A quick way to tell if you card has been activated is by logging into HatchCard.com -- if you can see your Dashboard, your card is active. If your card still doesn't work, reach out to us via email (Help@HatchCard.com) or speak to a live representative during business hours by calling our support line at (888) 516-2369.

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