Setting Up Your New Card

Can I add a PIN to my Hatch Card?

I just got my card, why isn't it working?

Can I add a PIN to my Hatch Card?

The Hatch card does not have pin functionality as cards may not be used for cash withdrawals. All transactions are processed through chip-and-signature only.

I Just Got My Card, Why Isn't It Working? 

Make sure that you've activated your card by calling the activation line: (855) 568-7596.

A quick way to tell if you card has been activated is by logging into -- if you can see your Dashboard, your card is active. If your card still doesn't work, reach out to us via email ( or speak to a live representative during business hours by calling our support line at (888) 516-2369.

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