Checking Your Balance

How do I check my balance on my Hatch Card?

Is my balance updated in real-time?

My balance doesn’t look right to me, what should I do?

How do I check my balance on my Hatch Card?

You can log into your Hatch Dashboard to check your balance on your Hatch Card and to see other information regarding your card.

Is my balance updated in real-time?

Your balance amount, pending transactions and completed transactions will be available on your Hatch Dashboard in real-time. Once your pending transactions are approved, your balance amount will be updated to reflect them as completed transactions.

My balance doesn’t look right to me, what should I do?

First, check your transactions to make sure they’re all purchases that you recognize. Then, check your pending transactions to see if they have posted as completed transactions yet.

You can do all of this through your Hatch Dashboard. If you still see a discrepancy, feel free to reach out to us via phone at 888-516-2369 or email us at help@hatchcard.com.

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